Delete your account

Deleting your account can't be undone. If you want a copy of your data, download it first: Settings → Privacy → Download my data.

Delete in the app

Open Tong and go to Settings → Delete account. If you haven't finished signing up, use the menu on the sign-up screen.
Read what will be deleted, then press and hold Hold to delete until the glass is empty. With a screen reader, a keyboard or on the web, tap Delete, then Yes, delete for good.
If you finished signing up and last signed in more than 5 minutes ago, sign in again to confirm it's you. You can use any sign-in method on your account.
You are signed out, and your account is deleted.

You can delete your account at any time, including while it is suspended.

Delete without the app

In any browser, open app.tong.party/settings/delete (available when Tong launches).
Sign in with your mobile number (we send a code by SMS), or with email, Google or Apple if your account has it.
If you don't see the delete page after signing in, go to Settings → Delete account (or, if you haven't finished signing up, the menu on the sign-up screen).
Tap Delete, then Yes, delete for good.

If you can't sign in (for example you lost your SIM and linked no other sign-in method), first ask your mobile operator for a replacement SIM with the same number: then you can delete the account yourself. If that isn't possible, email privacy@tong.party and tell us the mobile number on your account. Before we delete it, we check that the account is yours: we may ask you to write from an email linked to the account, or to tell us details only the owner would know, such as the full name and date of birth on the account and roughly when you joined. We never ask for your sign-in code. We reply within 7 days, and once we have confirmed it's you, deletion starts at once and is completed within 30 days.

If your account was banned, you can't sign in. We start deleting it 40 days after the ban (after the appeal window) and finish within a further 30 days. To have it deleted sooner, email privacy@tong.party.

What happens at once

You can't sign in any more, and you are signed out everywhere.
Your profile disappears for everyone.
Your friendships and friend requests end.
Your chats disappear for the people you chatted with too, straight away: they are deleted for both people, with all their messages and media, within minutes, unless a court, the police or another authority has lawfully told us to preserve them; then they are kept, hidden, only until that order ends.
If you signed in with Apple, we ask Apple to end Tong's access to your Apple ID where Apple lets us; you can always do it yourself in your Apple ID settings (Sign in with Apple).

What we delete within 30 days

Your account, phone number link, email and sign-in details
Your profile, including your full name, date of birth, gender and profile text
Your photos
Your face data: your face reference image, check images, check results and age and gender estimates
Your location
Your friendships, friend requests and blocks
Your messages and chat media
Your settings, device records and notification tokens
Your consent records (a summary of which notice versions you agreed to stays with the proof of deletion)
Staff notes about your account
Your data downloads

We keep a record that the deletion was completed, with the consent notice versions you had agreed to, without your name.

What we keep, and why

What we keep	How long	Why
Reports you made, and reports about you, with their review records, without your name	1 year after each report is resolved	To keep Tong safe: reports can show a pattern, and decisions can be checked or appealed
Evidence copied into a report about you, if the report led to a ban	1 year after the report is resolved	The same safety reasons. Otherwise, evidence about you is deleted with your account
Records of moderation actions and staff actions, without your name	5 years	Bangladesh's Personal Data Protection Act 2026 requires records of processing to be kept for at least 5 years (section 19)
Proof that your account was deleted, and which consent notice versions it had agreed to, without your name	5 years	To prove the deletion was done, and the consents we relied on
Anything under a legal hold or a preservation order (for example evidence in a child-safety case)	Until the police, the court or the authority no longer needs it, then deleted	Legal obligations
If your account was banned: your mobile number, in scrambled form	2 years	To keep banned people from joining again
If you used Tong in Australia: the mobile number you joined with, in scrambled form	2 years	Australia's online safety rules require it; used only to keep banned people out and to answer the police
Service logs (IDs, codes and counts; never message text, your number or your location)	30 days	To keep Tong running and secure
Backups	Up to 14 days	Deleted data can remain in backups for up to 14 days, then it is gone

If a report about you is still open when you delete your account, our team may look at it for up to 72 hours before your name is removed from it.

Things we can't delete: copies of your photos, voice messages or videos that a friend saved on their phone, and messages a friend forwarded to other chats (they don't show your name as the author).

Can I come back?

Yes. You can sign up again later as a new person, with a new live camera check. Nothing from your old account comes back. If your account was banned, you may not join Tong again (Terms, section 2); we keep your number in scrambled form for 2 years to stop it being used.

Questions

Email contact@tong.party. For questions about your data, write to the Tong privacy team at privacy@tong.party. Read more in our Privacy notice.